Help & Support

General Questions

Do you have a physical store we could visit and see the products up close?

We’re just getting started and we haven’t opened a physical store just yet. We do have plans to open a physical store in the future so you could come and get a fingertip feel of the products.

How long will the delivery take?

All products are sent from France and each product has it’s maximum delivery estimate displayed next to them. Larger objects like furniture may take longer to arrive compared smaller accessories. Bare in mind that the delivery times are also subject to change based on the availability of stock. We will always do everything we can to make the delivery as quick and pleasant for you as possible.

How are the products delivered?

We’ve partnered with the Omniva freight service for deliveries. As a standard procedure you will be notified when the package is ready for pickup at one of their parcel terminals. When delivering directly your home, then bare in mind that the delivery will be made with a 2-4 hour accuracy. If that time period is not suitable, then a new time can be scheduled.

Do you accept orders outside of Estonia?

In addition to Estonia we also accept orders from Latvia and Lithuania. The cost of delivery will be calculated on the payment page prior to confirming payment. If you are not in one of the above countries, then please get in touch with us via support and we we’ll do our best to arrange a solution for you.

Something went wrong with my delivery, what do I do?

In the event of an error or if your product got damaged during the delivery please let us know via e-mail info@houm.ee so we could exchange the item for you. In order to make the process as smooth as possible we will send you postage label for the delivery back and send out the replacement item within 48 hours from receiving the item.

Ask for Support

We want to offer our customers a pleasing service in addition to high quality products. We are open on working days from 10:00 to 18:00, and we will respond to your e-mails or questions directly from the website as soon as possible. Find the most comfortable way to contact us:

  • Find us from Facebook or Instagram (@houmdesignshop).
  • Use live chat on our website.
  • Send an e-mail to info@houm.ee.
  • Fill in the contact form on this page.